Refund & Shipping Policy

You can request a return within **30 days of delivery**.

To be eligible for a return:

• Item must be **unused and in original condition**
• **Original packaging** is required
• Order number or proof of purchase is needed

We accept returns for:

• Damaged or defective items
• Wrong items received
• Unused items you are not satisfied with

If the item is **defective or incorrect**: we cover the return shipping costs.

For other cases: **customer covers return shipping**.

We highly recommend using a trackable shipping service.

Once your return is received and inspected, refunds are processed within **3–5 business days**.

Refunds will be issued directly to your **original payment method (Stripe or PayPal)**.

Please note that original shipping fees (if any) are **non-refundable**.

To start a return, please contact us at support@stowandsit.com.

Include your **order number and a brief description of the issue**. We will provide the return address for the warehouse closest to you.

We are committed to delivering your order as quickly and safely as possible.

Orders are processed within **1–3 business days**.

**U.S. Delivery: 7–12 business days.**

(Delays may occur due to carrier delays or customs clearance.)

Shipping fees are shown clearly at checkout. **Free shipping may apply during promotional events**.

A tracking number will be sent to your email address **immediately once the shipment has been dispatched**.

Please ensure your shipping address is correct before purchasing. We are **not responsible for incorrect addresses** provided by the buyer.

We are **not responsible for packages marked as "delivered"** by the courier service. Please contact the carrier directly for immediate assistance and support.

For any shipping inquiries, feel free to email support@stowandsit.com.